Al gets a surprise visit from Sean, a boy with transitioning parents and a troubled past. And Denise's visiting brother takes a shine to Rose.
The threat of violence is never far away as the Elm Heath team once again face up to a series of problems that our increasingly complex society just expects them to sort out without any fuss or acknowledgement.
Comedy set in the social services department of a local authority. Social workers Rose and Al swim against the tide of bureaucracy, deal with the absurdities of life and try to navigate their equally trying professional and personal lives.